Refund policy
Returns & Refunds Policy
Last Updated: May 17 2025
At Impossible Bags, we take pride in offering authenticated, pre-owned luxury handbags. If you're not completely satisfied with your purchase, we're here to help—within the guidelines below.
Return Eligibility
We offer a 7-day return window, beginning the day your item is marked as delivered.
To be eligible for a return:
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Item must be in the same condition as received (unused, with tags, dust bag, and original packaging).
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You must submit a return request via email within 7 days of delivery.
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A receipt or proof of purchase is required.
Items sent back without prior return approval will not be accepted.
Non-Returnable Items
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Final Sale items
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Gift cards
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Items that show visible wear or damage not present at time of sale
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Items missing authentication tags, accessories, or packaging
How to Request a Return
To initiate a return, email us at:
📧 service@theimpossiblebags.com
Please include:
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Your full name and order number
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The reason for the return
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Clear photos if the item is defective or not as described
Once approved, we will send:
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A return shipping label
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Instructions on how and where to send your package
Alternatively, you may return the item in person at our Florida location.
Refunds
Once your item is received and inspected, we’ll notify you of the refund approval status.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note:
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It may take additional time for your bank or credit card provider to process and post the refund.
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If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at service@theimpossiblebags.com.
Damages and Issues
Please inspect your item upon delivery.
If your item is defective, damaged, or incorrect, notify us immediately. We’ll make it right.
Exchanges
We do not offer direct exchanges. If you'd like a different item, please return the original (if eligible) and place a new order.
Need help?
Reach out to us at service@theimpossiblebags.com with any questions about returns, refunds, or your order.